"Where's my order?" is eating your support team alive.
Otomate Flow answers order and product questions instantly, recovers abandoned carts, and connects ad spend to purchases — on your brand's WhatsApp number.
Sound familiar?
Common friction points for d2c brands teams.
Order-status questions flood support
"Where's my order?" and exchange queries repeat endlessly.
Carts abandoned and forgotten
Customers drop off with no timely nudge to complete checkout.
After-hours questions go unanswered
Sizing or product questions at 10pm wait until tomorrow — and the sale doesn't wait.
WhatsApp AI for the repetitive, revenue-leaking conversations.
Answers from your catalogue and order data, recovers carts with on-brand nudges, shares payment links, and hands off complaints to your team.
Order status — dispatch, delivery, returns, exchanges
Abandoned-cart recovery with product reminders
Product FAQ — sizing, ingredients, availability
Dashboard for conversations, carts recovered, and support deflection
D2C ASCI profile: factual product and offer information only, with guardrails against misleading claims.
Frequently asked questions
Quick answers for d2c brands teams evaluating Otomate Flow.
Yes — configured against your order status and catalogue so replies reflect real stock and delivery state.
Yes — Performance Marketing covers tracking, campaigns, and a ROAS dashboard tied to purchases.
No — it handles high-volume repetitive questions and escalates complaints, disputes, and nuanced cases to your team.
Book a scoping call — d2c brands
Tell us about your business — we'll discuss your workflows and follow up with a scoped proposal.