Your front desk answers the same guest questions, all day long.
Otomate Flow becomes your digital front desk on WhatsApp — 24/7 FAQs, reservation request capture, and staff alerts, without live inventory or PMS integration on day one.
Sound familiar?
Common friction points for hotels teams.
Repeat enquiries tie up staff
Check-in times, amenities, rates, and policies — the same FAQs dozens of times a day.
After-hours booking intent lost
A late-night WhatsApp gets a morning reply — by then the guest booked elsewhere or on an OTA.
No structured handoff to reservations
Guest details scattered across chats — front desk re-asks for dates, room type, and guest count.
A digital front desk on your hotel's WhatsApp number.
Sits on the guest communication layer, not inside your PMS. Answers from an approved knowledge base, captures structured reservation requests, and alerts front desk to confirm availability manually.
24/7 FAQ deflection — check-in/out, amenities, policies, location, rates (indicative)
After-hours reservation request capture with room type, dates, and guest count
Front-desk email alerts with reference ID for manual confirmation
Ops dashboard: enquiries, reservation requests, and deflection metrics
Hospitality-DPDP profile: engagement-only guardrails, no guaranteed availability or rates in chat, no payment card or ID collection over WhatsApp. Works standalone without PMS on day one.
Frequently asked questions
Quick answers for hotels teams evaluating Otomate Flow.
No. Phase 1 uses reservation requests logged for front desk to confirm manually. PMS sync can be scoped later.
No. The agent captures structured requests and shares a reference — your team confirms availability and rates.
Yes — most hotel groups pilot a single property, measure deflection and captured requests, then expand.
Book a scoping call — hotels
Tell us about your business — we'll discuss your workflows and follow up with a scoped proposal.